At GiftShi.com, we strive to provide our customers with the best shopping experience. We offer reliable shipping options and a straightforward return policy to ensure your satisfaction. Please review the following information to understand our shipping and returns processes.
Shipping Information
Shipping Methods:
We offer several shipping options to meet your needs:
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Overnight Shipping: Delivery by the next business day.
Shipping Rates:
Shipping rates vary based on the selected shipping method and destination. The applicable shipping charges will be displayed at checkout.
Processing Time:
Orders are processed and shipped within 1-2 business days from purchase. Processing times may be slightly longer during peak seasons or holidays.
Delivery Time:
Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.
Tracking Your Order:
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order status on the GiftShi.com website under “My Account.”
International Shipping:
Currently, GiftShi.com ships only within [Your Country/Region]. We are working on expanding our shipping services to international destinations shortly.
Returns and Exchanges
Return Policy:
We want you to be delighted with your purchase. If you are unhappy with your order, you may return it within 30 days of receipt for a refund or exchange.
Eligible Items:
- Items must be unused, in original packaging, and with all tags attached.
- Items that show signs of wear or alteration will not be accepted.
- Certain items, such as personalized or custom-made products, are non-returnable. Please refer to individual product descriptions for return eligibility.
Non-Returnable Items:
- Personalized or custom-made products
- Digital goods (e.g., e-books, software)
- Gift cards
- Health and beauty products that have been opened
How to Return an Item:
To initiate a return, please follow these steps:
- Contact Us: To obtain a Return Merchandise Authorization (RMA) number, Email our customer service at support@giftshi.com with your order number and reason for return.
- Pack the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Write the RMA number on the outside of the package.
- Ship the Return: Ship the package to the address our customer service team provided. We recommend using a trackable shipping service to ensure your return is received.
Refunds:
Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days. Shipping charges are non-refundable.
Exchanges:
If you want to exchange an item, please get in touch with our customer service to arrange the exchange. We will provide instructions on returning the original item and shipping the replacement item.
Damaged or Defective Items:
If you receive a damaged or defective item, please get in touch with us within seven days of receipt at support@giftshi.com with your order number and photos of the damage. We will arrange for a replacement or refund.
Return Shipping Costs:
The customer is responsible for return shipping costs unless the item is damaged, defective, or incorrect. In such cases, GiftShi.com will cover the return shipping expenses.
Contact Us
If you have any questions or need assistance with your order, please feel free to contact our customer service team:
Address:
GiftShi.com
Thank you for shopping with GiftShi.com! We are committed to providing you with exceptional products and service.